Privacy Policy

Effective Date: 13th June 2026 Last Updated: 13th June 2026

At Freyea Aesthetics, we hold your trust in the same regard as your care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://freyea.com), book a consultation, or engage with any of our clinical services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Full name, phone number, email address, date of birth, gender, and mailing address.
  • Medical and Clinical Information: Medical history, current medications, allergies, photographs (pre- and post-procedure), treatment notes, and clinical assessments — provided during consultations or procedures.
  • Appointment Information: Booking details, consultation preferences, treatment plans, and scheduling notes.
  • Communication Data: Messages sent via our contact form, email (consult@freyea.com), WhatsApp (+91-9211988809), or any other communication channel.
  • Website Usage Data: IP address, browser type and version, device information, pages visited, time spent on site, and referring URLs — collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our aesthetic and surgical services.
  • Schedule consultations, appointments, and follow-up visits.
  • Communicate with you regarding your treatment plan, recovery instructions, and post-procedure care.
  • Respond to your enquiries, feedback, or requests.
  • Send appointment confirmations and reminders.
  • Improve the functionality, content, and user experience of our website.
  • Send promotional or educational content, including blog updates, clinical notes, and service announcements — only with your prior consent. You may opt out at any time.
  • Comply with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal or medical information to any third party. Your information may be shared only in the following circumstances:

  • Authorised Clinical Staff: With members of the Freyea Aesthetics medical and administrative team directly involved in your care.
  • Service Providers: With trusted third-party providers who assist in delivering our services, such as payment processors, appointment scheduling platforms, email service providers, or website hosting providers. These partners are contractually bound to protect your data.
  • Legal Obligations: When required by law, regulation, court order, or governmental authority.
  • Medical Referrals: With other healthcare professionals, only when clinically necessary and with your consent.

4. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications, restricted access controls, and secure storage protocols. While we strive to protect your information, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your personal and medical information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, and support your ongoing care. Medical records are retained in accordance with applicable Indian medical record-keeping regulations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand visitor behaviour. These may include:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant content and measure the effectiveness of our outreach.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

7. Third-Party Links

Our website may contain links to external websites, including social media platforms (Instagram, YouTube, Facebook) and other resources. These third-party sites have their own privacy policies, and Freyea Aesthetics is not responsible for the content or privacy practices of those websites.

8. Your Rights

Subject to applicable laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete personal data.
  • Delete your personal data, where permissible under law and where it does not conflict with medical record-keeping requirements.
  • Withdraw Consent for marketing communications at any time.
  • Object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18 without the explicit consent of a parent or legal guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Freyea Aesthetics
South Delhi, Delhi, India

  • Email: consult@freyea.com
  • WhatsApp: +91-9211988809
  • Website: https://freyea.com/contact